Payments

Each registered user is allowed to maintain only one account. A single account is permitted per household, physical address, email address, IP address, bank card, e-wallet, or any other electronic payment method. Individuals who are directly connected to an existing customer are also not permitted to create additional accounts on the platform.

Users may not register again under another name or email. If duplicate registrations are detected, if forged or altered documents are submitted, if the Betting Company’s terms are repeatedly violated, or if there is suspicion regarding the user’s identity or information provided, the Company has the right to take appropriate action. This also applies to any fraudulent behavior, including refund scams, use of stolen cards, prior knowledge of event results, influencing outcomes, collusion with others when placing bets, or using automated betting systems.

The Company’s management may request any documentation necessary to verify a user’s identity – such as passports or proof of residence – and may pause payments until verification is completed. Video verification or submission of documents via mail may also be required. Verification processing can take up to 72 hours, and the results will be communicated within five business days. If documents or information are proven invalid, the Company may cancel bets, halt transactions, and proceed with full account verification.

If a user refuses to complete verification, the Company may void all bets and block the account. Available funds may be frozen until both identity and deposit methods are confirmed. Following a full investigation, the Company may decide to permanently block certain accounts, void all bonuses and winnings obtained through duplicate accounts, or leave the primary account active while invalidating wagers from secondary accounts.

Users are responsible for safeguarding their passwords and personal account data. If login details are compromised, the customer must notify the Company immediately, change their password, and ensure that no confidential information is shared with third parties.

Accounts that remain inactive for three months may be blocked. To restore access, customers must contact the Security Team. While an account is blocked, access to all associated websites and services will also be restricted.

Deposits and Withdrawals

Win.Bet provides several deposit and withdrawal options, all listed in the “Payments” section. Withdrawal requests are processed 24/7. However, the Win.Bet Security Service may decline a withdrawal request if deposits were made through certain e-payment systems or if the withdrawal amount does not reasonably correspond to the customer’s betting activity. Users must wager the full deposited amount at minimum odds of 1.1. Bets placed on opposing outcomes solely to meet wagering requirements do not count.

The Security Service also recommends avoiding movements between payment services or making deposits and withdrawals without placing bets. In such cases, deposited funds may be returned to the user’s account.

Withdrawals must be issued using the same payment method used for the deposit. If multiple payment methods were used across deposits, withdrawals should be proportionately distributed to those same methods. Win.Bet may restrict or disable certain payment systems for either deposits or withdrawals and may recommend using bank transfers instead.

Customers must not use electronic wallets or bank accounts belonging to another person. Transactions using third-party financial details may be classified as fraudulent, and withdrawals made to non-matching payment information may be refused.

In some situations, Win.Bet may decline to reimburse service fees that are typically refunded for deposits or withdrawals. The Company may also initiate verification procedures for payment activity, which may result in temporary account suspension for up to 180 days while the investigation is ongoing.

Failure to comply with company rules may lead to withdrawal requests being denied. The current daily withdrawal limit is 10,000, with larger payments subject to operator review. In some cases, the Company reserves the right to process withdrawals in installments.