KYC Policy

Last updated: 20.08.2024

Win.Bet strictly follows the Know Your Customer (KYC) principles to prevent financial crime, fraud, and money laundering through accurate customer identification and verification.

The Company retains the right to request any KYC-related documentation at any time in order to confirm a user’s identity and location. We may place limitations on the account, including restrictions on gameplay, payments, or withdrawals, until the user’s identity has been fully verified or whenever required under the applicable legal framework.

We apply a risk-based approach and conduct thorough due diligence checks as well as continuous monitoring on all users and their transactions. In accordance with anti–money laundering regulations, we utilize three levels of due diligence, depending on the risk category, transaction type, and customer profile:

• SDD – Simplified Due Diligence: applied to very low-risk transactions that fall below required thresholds.
• CDD – Customer Due Diligence: the standard verification method used in most cases to identify and validate customer information.
• EDD – Enhanced Due Diligence: applied to high-risk clients, sizeable transactions, or special circumstances.

Additionally, whenever a user initiates a withdrawal or attempts a transaction that appears suspicious, they must complete the full KYC process without exception.

During KYC verification, users are required to provide basic personal details and upload the following documents:

• A valid Government-issued photo ID (in some cases front and back)
• A selfie holding the same ID document
• A bank statement or utility bill as proof of residence

KYC Verification Guidelines

1. Proof of ID

The submitted identification document must meet the following criteria:

1. Contains the holder’s signature
   b. Does not originate from any Restricted Country, including:

• Austria
• France and its territories
• Germany
• Netherlands and its territories
• Spain
• Union of Comoros
• United Kingdom
• USA and its territories
• All FATF blacklisted countries
• Any other jurisdictions prohibited by the Anjouan Offshore Financial Authority
  c. Full name matches the name registered on the user’s Win.Bet account
  d. The document must not expire within the next 3 months
  e. The user must be 18+ years old

2. Proof of Residence

A bank statement or utility bill must comply with:

1. Accepted document types: Bank Statement or Utility Bill
   b. Issued from a country that is not on the Restricted Countries list (same list as above)
   c. Full name matches the name on the Proof of ID
   d. Date of issue must be within the last 3 months

3. Selfie with ID

1. The person in the selfie must be the same individual as shown on the ID document
   b. The ID used must match the Proof of ID provided above, including identical photo/ID number

Additional Notes on the KYC Process

If the KYC verification fails, the reason is formally recorded and a support ticket is created in our system. The user will receive the ticket number and an explanation for the rejection.

Once all documents are successfully reviewed and validated, the user’s account is approved and fully activated.